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Band lock failed

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‎01-13-2022 06:42

‎01-13-2022 06:42

Lost my Charge 5 and only possible explanation is band released allowing it to slip unnoticed from my wrist. Have worn Fitbits for over five years and never had this happen. The lock on the Fitbit to band has been questioned in other forums which adds to my suspensions about this issue. Like Fitbit and want to continue using this product but can’t afford to lose $$ because of a design problem.

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‎01-14-2022 10:36

‎01-14-2022 10:36

Hi, welcome to the Fitbit Community forums, @Celticsail. 

 

Thank you for sharing all these details about the inconvenience you've experienced with your Charge 5. I'm sorry to see the device is lost. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.  Thank you for sharing your feedback about this feature as well. The team of developers continues to work to improve the quality of products and services. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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