Battery drain Charge 5

[Dogsandcats]

So any updates from anyone about a fix. I have had this Charge 5 about 6 weeks and last week it started the battery drain issue. Really disappointed in the issue .

[DavideFitbit]

Hi, thank you for all the information that you've provided about this problem with your Charge 5, @Dogsandcats. 

Before considering other options, please make sure that you've tried the following steps: 

1. Please make sure that you've exhausted all troubleshooting options listed here and check the list of features that require more frequent charging: Can I extend my Fitbit device's battery life?
2. Please restart the device with a 3-press restart.
3. If you're using built-in GPS, I recommend that you try phone (connected) GPS instead.
4. Make sure that you manually sync your device as well afterwards.

Hope this helps, I'll be around. 

[Dogsandcats]

yes, I've done all of those, things.

[DavideFitbit]

@Dogsandcats Thank you for your reply and for confirming that you already tried the steps suggested. 

Since you you continue to experience the same problem after the recommendations provided in the forums, I recommend that you get in touch with the Customer Support team so they can provide you with the next steps. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.