Battery draining

[OmidM]

Hi,

I've got my C5 for almost a month now and despite the GPS is set to use phone only and the screen is not always on, it holds charge for at most a day or day and a half.

it must be something to do with movement as I was working from home the whole last week and i charged it only once on Monday and by Sunday it still had 14% charge left on it.

If it's not going to hold charge for more than a day literally no point having it. 

can you please help me.  

[amvi]

Same problem here, but mine drains from a full charge to 0% in 3 hours. This just started yesterday, I reset the watch. Charged it up again and same problem. 

[Wibby]

Hello @OmidM 

I just posted this in another thread.  Just in case you didn’t see it:

Have you tried restarting it?  Connect it to the charger and then press the button at the USB end 3 times (experiment with spacing between pushes).

 

I hope that helps!

If it doesn’t, please contact Support for help.  You can reach them by tapping on Help at the bottom of the page then Get Support, then Live Chat.

 I hope you manage to get your problem fixed, @OmidM!

[ChrissyNemetz]

When I restart it using the charger, it actually makes the charge go down.... I wonder if the problem isn't necessarily the battery, but the device not reading the charge correctly. 🤔