Battery empty in 30 min?

[Lmearns]

My fully charged Fitbit 5 is empty after 30 min? 

I can’t figure out why this is 

can somebody help me 

[dan3458585]

Recharge and should be fine.  Installed new firmware most likely which uses much battery initially.  

[Talahthas]

@Lmearns Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. Please try restarting your device following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

4.) Charge your device to 100 percent.

If this doesn't fix the battery issue for you, please contact Fitbit support to get further assistance:

Fitbit Support Contact