Battery issues

[Yve_ke]

My fitbit after 1.5 years running ok suddenly I am having trouble waking it up and it needs charging every day. I’ve changed to “dim” turned “always on” to off, reset it via the cable. What else can I do?I’ve tried everything it says and it still is not fixed. It appears to be a battery issue and since I’m in Australia the warranty only lasts a year, unlike Europe. Can you get a new battery for a Fitbit device?

[ManuFitbit]

Good to see you participating in the community @Yve_ke.

Thanks for providing all the details regarding this inconvenience, I'm sorry to know about it. 

Before considering other options, please make sure that you've followed the steps provided in this article. In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Using an SpO2 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If you're trying to get in touch with the Customer Support team, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

[RiekoC]

Hello @Yve_ke 

One of the users has a detailed post explaining what they did for the rapid battery drain: Possible fix for Charge 5 rapid battery drain 

Hopefully, their tips might help you. 

[ManuFitbit]

Thank you for helping @RiekoC.

@Yve_ke I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.