Battery life Charge 5

[leo1972]

I charged my Charge 5 Thursday(100%),  worked Friday, accumulated 12000 steps+, got up Saturday morning and watch dead. Had to charge and lost all Friday's data.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome back to the Community forums, @leo1972. 

Thank you for the information that you've shared about this issue with your Charge 5. 

Before considering other options, please make sure that you've followed the steps provided in this article to improve battery life in general. 

In addition, please keep in mind the team is aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they've working on an update to fix the issue. In the meantime, it is recommended to try the following steps: 

• Complete a three pulse restart. using the charging cable. 
• If you use GPS to track your exercise, use the Phone GPS setting on your tracker to preserve battery life. For more information, see How do I use GPS on my Fitbit device?
• Regarding the GPS chip problem mentioned earlier, the team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date. 

If you already tried all the steps shared in the forums, I recommend that you continue the communication with the Customer Support team for further assistance with this, as not all battery short life problems are related to this specific issue with GPS, but some users do have this problem. You can click here to get connected. 

See you around.