Constantly needing to resync Charge 5

[Jsuandy]

Why do people continue to purchase Fitbit’s? I’ve had nothing but trouble with mine. I have to resync it every couple of days. And now I only have 5 dots on the bottom of the screen and the center one appears brighter than the others. Why? What to do to make it work again?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the FItbit Community forums, @Jsuandy. 

I'm sorry to see that you've been having this issue with your Charge 5. Thank you for sharing all of this information. 

Regarding the problem you mentioned with needing to resync your device, could you please provide a few more details? Do you need to resync due to any problem in specific?  

With the inconvenience you mentioned with the 5 dots on the display, there are other users who have been experiencing this problem. The troubleshooting steps that are usually helpful with this problem are: 

• Restarting the device using the charging cable. 
• Changing to a different clock face. 
• Try setting up your Charge 5 as a new device in your account. 

Thanks again for sharing all your feedback and comments about the product. 

I'll be around.