Battery life POOR!

[cobygrey]

I was a loyal Fitbit user. I've been using Fitbit devices for probably 10+ yrs. Scales, watches, trackers I've had them all and have enjoyed them until now. I purchased 2 Charge 5 trackers in Feb 2022. One of them has a very POOR battery life. The battery lasts less than 24hrs when YOU advertise upto 7days battery life. I am so disgusted with you ALL. I have chatted with 2 reps asking me to charge the battery and let it go to zero percent. I have done that 2-3 times already and now the "supervisor" Daniel says I must do it again. I AM  DONE WITH FITBIT!!! DONE!!! I don't expect this post to matter to FITBIT / GOOGLE or any of its EMPLOYEES. This is for anyone that thinks FITBIT careS about their consumer. BUYER BE WARE!!!

[SunsetRunner]

Sorry you are going thru this, @cobygrey - but may I suggest two things, in case Support did not?

• First, restart your Charge 5 - three times. Instructions are here. In my experience, this is often enough to snap things back to where they should be. Doing it three times, with a 10 to 15 second pause in between, is important. Again, this is just in my experience.
• Second, check to make sure you do not have any unnecessary “battery hoggers” (such as Always On) turned on. You can find more tips here. Again, in my experience, I have Always On and Wake on Wrist Turn set to off. With that, I charge my Charge 5 every two mornings when I shower and have never run out of power.

Hopes this helps.  I’m also a long time Fitbit user (10+ years). I’m very happy with my Charge 5. 

P. S. If you try my tips and they do not help, please let me know. 

[Downdie]

I had same problem. Charge 5 was losing battery power within 2 days with gps etc switched off. Also Bluetooth kept disconnecting which was annoying. I deleted the app and reinstated it. This seems to have resolved both problems. My battery has lasted 4 days so far and no disconnection from Bluetooth. Hopefully it will continue. 

[SunsetRunner]

Thanks for jumping in with what worked for you, @Downdie!