Battery loss Charge 5

[Lbyoo]

Brand new Charge 5.  Yesterday, only 3 percent used.  Today, battery completely drained in 10 hours...with less use!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Lbyoo.

I appreciate all this information that you've shared about the inconvenience that you've been having with your Charge 5. 

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. 

Before considering other options, please make sure that you've followed the steps provided in this article. Some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Using an Sp82 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[Lbyoo]

I will try these things.  I will get back to you on whether it works.

[DavideFitbit]

@Lbyoo Thank you for your reply. 

Let me know if you continue to experience the same problem. 

Have a good day.