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Black screen Charge 5

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‎04-15-2022 07:43 - last edited on ‎04-16-2022 07:34 by Moderator Alum

‎04-15-2022 07:43 - last edited on ‎04-16-2022 07:34 by Moderator Alum

I have had my Charge 5 since Christmas and have loved it. BUT today I got a black screen. I have done the 'press the button' trick but it has not worked. What next??

 

 


Moderator edit: subject updated for clarity

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‎04-16-2022 07:34

‎04-16-2022 07:34

Hello, welcome to the Fitbit Community forums, @AussieJEL. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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