Fitbit Charge 5 not responding

[Saravanakrishna]

I have been using the Charge 5 for the last 4 months. Suddenly it stopped working. Tried to restart the device using the charger cable but not able to do. But whenever I put charge, the charge5 device is vibrating. But nothing is shown on screen.

Please help.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Saravanakrishna. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.