Charge 5 setup stuck at 'Is your Charge 5 charging?'

[Witje88]

Hi all,

I just bought a Charge 5 after my Charge 3 died. I cannot get through the setup process though.The screen is stuck at the 'Is your Charge 5 charging?'-phase.

- The Charge 5 is charging, and it's at 100% now

- I have tried restarting the Charge 5 with the button on the charger

- I have tried reinstalling the Fitbit app

- I have tried force quitting the Fitbit app

What do I do to get past this screen? No matter how long I wait, or how often I click, it won't go beyond it.

I appreciate all the help I can get!

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Witje88. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around.