Black screen Charge 5

[Mj021]

Blank screen,won’t sync with my phone unless I reset it. If I take it off the charger it is almost dead in 2 hrs! 

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Welcome to the Community forums, @Mj021. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around

[Mj021]

Tried everything you asked still have a blank screen. It vibrated when I needed to enter the code to link to my phone but I have a blank screen and can’t see it. So seriously what am I to do with this now?

Sent from my iPhone

[DavideFitbit]

@Mj021 Thank you for your reply and for confirming that you already tried all the steps suggested. 

In this case, since you already tried the basic steps shared in the forums and you continue to experience the same problem with the display, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[devinrae01]

but the screen on the charge five is black. you can’t do the reset thru the watch bc the screen physically can’t change from a black screen. it still shows my watch is on and updates my steps on the app as well as heartbeat and other stuff. what do i do. 

[Zurians]

I got this same issue today.  Was the last straw for me.  I've been through the gps, firmware, and battery problems. 

The screen just stopped working while I was out walking, didn't touch any settings.  The phone says it is charged to 90%, it is on and tracking activity, syncs with my phone, but screen stopped displaying.  Tried rebooting it multiple times via the button on the charging cable.  Every couple hours the screen will come on for a second or two and then go back to unresponsive and displaying nothing.  

I've had fitbits since 2016, usually they are good for 2 years when the battery fails.  The Charge 5 didn't even get me 1 year, threw it in the garbage.

[DavideFitbit]

Hi, welcome to the Community forums, @devinrae01, and thank you for your reply, @Zurians.   

I'm sorry to see that you're still having this issue with your Charge 5 and the unresponsive screen. 

@devinrae01 The three pulse restart would be the one that you do using the charging cable, instead of the standard restart that you find on the device's settings. However, I've been informed that you already contacted the Customer Support team for further assistance and it seems they've provided you with more instructions. In this case, they will let you know how to proceed. 

@Zurians It seems that you already tried all the steps mentioned earlier to resolve problems with the display and that you're also experiencing other issues. In this case, I do recommend that you get in touch with the Customer Support team for more instructions, since you've tried all the basic troubleshooting steps. You can click here to get connected.

Thanks again for all the information provided so far. The team continues to work to improve the Fitbit experience and your feedback is big part of that process.