Charge 5 screen unresponsive, won’t swipe or reset.

[Ella_R]

My new charge 5 I bought a few months ago won’t reset with the charger, I tried 5 times and nothing. This started with the update. It will sync and screen turns on when I move my wrist but is unresponsive to any touch or swiping. I tried to reinstall Fitbit and charge onto the app, it did not work. 

[W_D_S]

Welcome to the club and good luck. I've been waiting 3 weeks for a "new update" that will solve the problems the last update caused. 

[LKCTeach]

This just happened to me. How do we talk to Customer Support? They used to have a chat function…

[Bsam]

Same thing happened to me. I'm able to change the clock face and it's tracking but the swiper isn't working at all.

[LKCTeach]

Actually, mine is just dead. Reset don’t work.

[SunsetRunner]

Stesso problema in Italia e non riparte 

E non si riesce a contattare nessuno!

[W_D_S]

Keep checking, it seems to go away and then come back. They probably can't keep up with all the issues they are having with their faulty products. 

[Bsam]

What goes away the bug with swiping?

[W_D_S]

No, the chat feature. 

[Ella_R]

Mine does not work whatsoever I keep resetting it 5 times each night and nothing so far

[4-0]

Why can't we Uninstall the update? That is what gave many of us the exact problem.

[4-0]

Yes...I can not find customer support either.

vin

[ATurnbull]

I too have also had a nightmare over the last 2 weeks since I updated. My battery was going fast then it died. A charge wouldnt last 20mins and now I cant even turn my FitBit back on.

Customer support options appear to have vanished off the Fitbit site... I wonder if they removed it due to being in high demand and inundated with people also affected. Not good...

[W_D_S]

Nope, not good. Such poor service and support. I've been emailing support every day asking when the update will be available, and will continue to do so until they fix the problem so I have a working device or give me my money back. 

[4-0]

Thanks for your reply.  Yes! When I was looking for customer support it seems like they took it off the website at LEAST temporarily. Like you I believe they are overwhelmed with their screw up. Such bad business practice. Own it and restore good will in the community. Very shady corporate leadership.  Sent from my Verizon, Samsung Galaxy smartphone

[Bozzwoman]

Same here, my Charge 5 showed the clock but wouldn't swipe, rebooting didn't work, changing the clock face didn't work, I got through to customer service on Friday night and they are sending a replacement.  I tried to work around it with tracking but then the Charge 5 started working again on Sunday!  I thought it was all resolved but dince this morning it is losing charge in 20 mins and going to black screen so I am hoping that my replacement product comes quickly.  If it's a software rather than a hardware issue though maybe it won't resolve it?

[jenny05]

This just started happening to me this afternoon.  Battery issues started a few weeks ago and now this.  I know better than to bother with support because they are no help at all.  At this point every single person who contacted support about the C5 should be sent the newest Fitbit model for free, no questions asked. 

[Ella_R]

Today my screen went to Lines and does not function. Syncing and steps, and all features do not work. It simply doesn’t work. I got this charge 5 in may, and this is extremely disappointing. I am a Fitbit charge user through and through but I am switching. 

 

 

[therealduke]

Mine just acted up today. Worked fine since Feb.  White bar across the top of the screen and the rest black.  Tied the 3 button tap reset, no change. The charge 5 vibrates after each button tap but I never see the Fitbit logo that indicates it is resetting

Now I will try the clock face change but from what I read it will likely be a waste of time.

Surprisingly I did not have the battery draining issue and I have Version 1.171.50 

Despite a black screen my App indicates that it did sync this morning.