Scammed

[LG6015]

Last week I needed to call customer service.  Spoke to someone from Guatemala.  He helped me with my charge 5. Next day received 600+ spam email, day after person got into my bank account and sent himself $2500. I tried to call corporate office and they tell me there is nothing like that, course he was from Jamaica. 

[Odyssey13]

Hi @LG6015  how did you find the contact information for support? I've seen a few posts over the past month where people paid for support, which the real Fitbit does not do. Fitbit support is free. Not sure who you were in touch with. Here is the link for the real Fitbit support people:

https://myhelp.fitbit.com/s/support?language=en_US

chat and phone available when someone is there for you

[Rich_Laue]

I would contact your bank ASAP

Did this support ask you to download anything to your PC? 

Did the screen go black at anytime? 

The only way they can get into your bank is if you gave them your banks credentials, or gave them access to your phone or pc

I agree with @Odyssey13 where did you find the contact info? If it was from any source other than the link provided above, I would question it. 

[LG6015]

I did all of the above. There was a virus embedded in spam mail. Sent from my Galaxy Tab® S2

[Odyssey13]

@LG6015  where did you get the contact information for customer service? Could it be you did a basic online search instead of coming to Fitbit.com? There is a scam site for everything, including legitimate companies like Fitbit.

[LG6015]

This is the problem. It is only the victim to be found at fault. It was a legit phone from their site. I only gave my email,  he said it was to confirm my account. No other personal info. I now have a device that is a paperweight because I am afraid to turn it on till it can be factory reset. I just wanted to warn people of what can happen. He was from Guatemala,  I called another 800 # to complain, he was from Jamaica,  I was not giving him any info. He told me there is no corporate support.  Will never trust again. Sent from my Galaxy Tab® S2

[Odyssey13]

@LG6015  I'm not saying it's your fault and I would be upset, too. Just wanting to know where you found the contact information. You receive a call or did you make the call? Fitbit doesn't ask for personal information. There is support for customers, but we have only a set few ways to contact them, which I linked above.