Black screen Charge 5

[HettyS]

Hi all 

I can’t get my screen on my charge 5 to work, I’ve tried pressing the button on the usb 3 times and nothing. 

Any idea how to fix this? 

I bought it from Argos but not sure whether I can return and get a new one there! 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums, @HettyS. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

There are some general recommendations that are usually helpful with any type of display issues. If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging?