Blank Dashboard

[Judge88]

How come when I click on dashboard on my app when using a laptop it's just blank? A very recent thing.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Judge88. Welcome to the community forums. 

Thank you for taking the time to share the inquiry regarding your dashboard.

Please, if your dashboard is blank, try to clear cache and cookies, as suggested here. 

[RiekoC]

Hello @Judge88 

Several other users recently reported seeing a blank dashboard on the Fitbit.com website. So far, they reported that the issue seems to be resolved when they clear the cache & cookies as @ManuFitbit recommended.

You can also see if using a different browser works. I use Firefox and am able to see my dashboard with my data.

[SunsetRunner]

I used Chrome until that went black. Following others posts on this forum I used Edge but that has now gone black too. These work arounds never used to be necessary. What has Fitbit changed to make them necessary now? 

[highlow]

doesn't work . any other ideas?

[RiekoC]

Hello @highlow 

If you cleared the cache and that didn't bring back your Fitbit.com dashboard, have you had a chance to try a different browser?

The Fitbit team is aware of the issue with the dashboard and have submitted it for escalation. Hopefully, it won't take too long to fit the problem.