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Blank screen Charge 5

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‎01-15-2023 05:31 - last edited on ‎01-17-2023 10:07 by Moderator Alum

‎01-15-2023 05:31 - last edited on ‎01-17-2023 10:07 by Moderator Alum

The logo flashes and then go's blank I spoke to customer care 3 times and they keep making me do the same procedures over and over again and I get no result. IMG_0242.jpeg

 

 

Moderator edit: format

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1 REPLY 1

‎01-17-2023 10:05

‎01-17-2023 10:05

Hi, welcome to the Fitbit Community forums, @kikk74. . 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. Keep in mind the Support team will always need to make sure that all troubleshooting steps have been exhausted. 

 

You should be receiving a response soon, please keep an eye on your inbox. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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