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Blank/white screen Charge 5

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‎05-03-2022 00:30 - last edited on ‎05-03-2022 06:57 by Moderator Alum

‎05-03-2022 00:30 - last edited on ‎05-03-2022 06:57 by Moderator Alum

My Charge 5 has developed a completely white screen. I charged it, tried to reset it, but nothing at all on the screen. Its vibrating and syncing with my phone but honestly its useless as it is. This is my third device with Fitbit and I am not impressed. This seems to be a manufacturering error......frustrating and seriously thinking of changing to another tracker.  Hardest part is that I cannot get a hold of support on the phone or online.....

 

 


Moderator edit: subject updated for clarity

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‎05-03-2022 06:57 - last edited on ‎12-06-2024 08:32 by Fitbit Moderator

‎05-03-2022 06:57 - last edited on ‎12-06-2024 08:32 by Fitbit Moderator

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @SunsetRunner. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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