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Charge 5 black screen

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‎05-01-2022 19:46 - last edited on ‎05-03-2022 07:07 by Moderator Alum

‎05-01-2022 19:46 - last edited on ‎05-03-2022 07:07 by Moderator Alum

My Charge 5 was on swim mode when it ran out of battery.

Now I can feel it vibrate and the app shows it is connected. But the screen is black.

I have tried resetting it using the button on the usb plug. I have tried changing the watch face using the app. Nothing has worked.

 

 

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‎05-03-2022 07:06 - last edited on ‎12-06-2024 08:32 by Fitbit Moderator

‎05-03-2022 07:06 - last edited on ‎12-06-2024 08:32 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Re350. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

Even if your device is on swim mode or the water lock is on, your should still be able to turn on the screen. In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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