Breathing Rate not showing Charge 5

[SBSTN]

My nightly breathing rate is not displaying any data on the metrics dashboard. I have data for the other features. How can I get the breathing rate function to work on my Charge 5?  The breathing rate data is one reason I purchased the Charge 5

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SBSTN. 

Thank you for sharing this information about the problem that you've been experiencing with your Breathing rate. 

Before considering other options, please verify that your Fitbit has logged a sleep session for at least three hours long on consecutive nights. If you're still having trouble, make sure to complete a restart procedure. Keep in mind that only sleep periods greater than 3 hours are considered and that you need to wear your device for at least a full day, including to sleep at night. 

In case the problem is related to the app, please follow the steps listed here below: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app on your phone's settings. 
• Log back in to check if you're able to see your data. 

Hope this helps, I'll be around.

[SunsetRunner]

I'm having the same problem.   It was working fine then quit for the last 2 nights.   All the other metrics are working including oxygen saturation. My sleep has been logged as over 8 hours on both the nights.

I'm going to try the suggestions and see what happens. 🤔

---------------

I logged out of the Fitbit app and cleared the cache.   I'm not sure how to reset the cookies in the app. There is nothing in app settings about that on Android. After I finished I opened the app and logged back in and synced the Charge 5.  Still no breathing rate showing for the last 2 nights. 

Then I reset the Charge 5 from the settings screen on the device. Went back to the app and synced again.   Still no breathing rate for either of the last two nights. 

Any other suggestions? 

[DavideFitbit]

@SunsetRunner Thank you for your response and for confirming that you already tried the steps suggested.   

In this case, if you continue to experience the same problem with the information shown in the Fitbit app, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[SunsetRunner]

It worked properly the next morning. Don't know if that is because of the steps I followed or some other reason. Maybe once it does not work the data for that sleep period is lost and any action you take only makes it work in the future. It failed for two days then I did what you suggested. Since then it has worked properly for three days. Hopefully it will continue to work.

[DavideFitbit]

Ok, that's great news, @SunsetRunner! Thank you for sharing this update. 

Have a good day. 

[SunsetRunner]

Failed to record breathing rate again last night. Maybe logging out, clearing the cache, logging back in, and restarting the device is something that must be done every couple of weeks to keep things running. I'm gonna try it and see if I get a breathing rate tomorrow. All the other metrics have been working fine.

[SBSTN]

Everything is working now. I do not know what changed, but it suddenly works. Thanks for the input.

[SunsetRunner]

That's good to hear. Mine worked for a while but quit again last night. I reset everything. We'll see what happens tomorrow.

[DavideFitbit]

@SBSTN @SunsetRunner Thank you for sharing this update. 😁

I hope that you're now able to see your Breathing rate on the app. In case you experience this inconvenience again, please make sure to get in touch with the Customer Support team so they can let you know how to proceed. Click here to get connected. 

See you around. 

[SunsetRunner]

I logged out of the app, cleared the cache on the app, restarted the phone
and logged back in. I also restarted the FitBit from the settings menu.
The next day the breathing rate worked again. There must be something in
the software that requires things to be cleaned out periodically to have
everything continue to work.



Bill

[DavideFitbit]

@SunsetRunner That's great news, thank you for sharing this update! 

Have a great day. 

[FranzJ4]

Nor is mine on my 2 week old Charge 5. Fitbit support only tells me they are aware of the issue and attempting to fix. My research seems to point to this issue as far back as last summer. Fitbit still advertises the Charge 5 and others provide this measurement. I think they have to do better....fix the issue and in the meantime advise all medias that their advertising is false. The current situation is not acceptable. They cannot continue to lie to the public.

-----

P.S. I've been in daily contact with Fitbit Support and have done everything they have asked. Now, they throw up their hands and say they are aware and just be happy with a not fully functional device.

[DavideFitbit]

Welcome to the Community forums, @FranzJ4. 

Thank you for sharing that you're experiencing this inconvenience with your Breathing rate as well. 

I've seen that some users are able to resolve with some standard troubleshooting steps, but it seems that you already tried all the steps suggested by the Customer Support team. Let me know if you are able to see the breathing rate section on the Health Metrics but you don't see any data there or if you're not able to see a breathing rate section at all? 

As you mentioned, some users have indeed reported that their breathing rate is missing from their Health Metrics tile; the team is already aware of this problem and they're working to identify a resolution as quickly as possible, but we haven't received other updates for the moment. 

See you around.

[FranzJ4]

It's been several weeks...I've tried everything and still do not see any breathing rate in my Health Metrics. Support has no answer.

[SunsetRunner]

I feel for you. Mine is working so I can't complain. It just seems that
support should be able to come up with an answer even if you have to send
your tracker back to them so they can figure out what the problem is. Since
it isn't happening to everyone it must be a problem with the FitBit app on
your phone or a problem with your personal tracker.



It's a shame that they haven't stepped up and gone the extra mile to solve
it for you. Seems like they should.



If they solved your problem they would gain knowledge about what happened
which would help them solve the same problem for someone else. This way
both you and FitBit come out ahead!



Bill

[FranzJ4]

Thanks Bill. I agree with everything you say. I've deleted the App,
reinstalled, cleared cookies and cache, reset Charge 5 to factory...on both
my phone and tablet. Still no joy. For the record, both my devices are
quite new high end Samsung.

Fitbit simply says wait for updates which "might" solve the issue.  I don't feel that is satisfactory as they market the Charge 5 capable with this metric.

Moderator edit: removed personal info

[DavideFitbit]

@FranzJ4 Thank you for sharing your feedback about this issue. 

As mentioned earlier, the team of developers is aware of this problem that other users have also reported, but unfortunately we haven't received other updates for the moment. If you haven't done so already, I recommend that you continue the communication with the Customer Support team for further assistance with this. 

Please know that all your feedback and comments are greatly appreciated and the team is working to find a solution for this. 

See you around. 

[Pintob123]

Is there any update to timeline to anticipated resolution to the issue with breathing rate not reporting? This does not work for my husbands charge 5, never has, and frustrated that we bought him something for Xmas that does work as advertised!

[FranzJ4]

I have heard nothing from Fitbit on this device not working for breath rate as advertised. Mine never did work. It appears Fitbit has abandoned any attempt to fix. In the meantime they continue their false and misleading advertising. I'd  think there would be some legal recourse for their false advertising.

Moderator edit: format