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Can I still get a refund for my Charge 5?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2021 03:41 - last edited on ‎10-12-2021 10:12 by Fitbit Moderator

‎10-12-2021 03:41 - last edited on ‎10-12-2021 10:12 by Fitbit Moderator

I ordered a fitbit charger 5 when I received it I took it out the box to set it up. A day later the display stopped working and since then the charge has not been working. I have been in contact with customer service and they took me through the steps of trying to reset it again however the charge still does not work. 

I was then told they would escalate the issue and I would receive an email with the next steps. However, it has been almost two weeks since this and I have not gotten an email. I even called them back a few days later and said I have not gotten any additional information and they said it could take almost three days...

Now my husband has unwittingly thrown away the box that the fitbit came in.

So at this point I am wondering have I just lost £170.  bc they state you need the box..... Or should I call them and be like i reported this problem weeks ago.. you failed to act, and the box is now gone.

Any guidance would be helpful.

Thank you.

 

Moderator Edit: Clarified subject

Best Answer
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2 REPLIES 2

‎10-12-2021 09:05

‎10-12-2021 09:05

Hi @nmanda  to be sure you get the best possible assistance, I've asked a moderator to stop by for you. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-12-2021 10:11

In response to Odyssey13

‎10-12-2021 10:11

@Odyssey13 Thank you for flagging this post. 

 

@nmanda Welcome to the Fitbit Community. Thanks for the detailed information shared. 

 

I see where your disappointment is coming from. Since you already have a case with our Support team, I was able to update your case details and they will get back to you as soon as possible and advise on the next steps on sorting this out. Be sure that we'll do our best to assist you accordingly. 

 

See you around. 

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Best Answer