Corrupt Screen Charge 5

[April_Hanako]

When If rest got my Fitbit, it updated and then the screen got corrupted. I tried resetting it and event changing clock faces, but it's still corrupted. I then contact live chat, email, and calling them. They had me do the same thing and then told me to wait until support email me. They said they will respond soon, but they never did and now they closed my case. Now I want to return my charge 5, but the website doesn't seem to recognize my order, even thought I order it off the Fitbit website. 

Is anyone else able to get the screen to be fix?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @April_Hanako. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps. 

Since you already tried the basic steps to try to resolve this problem, it would be necessary to continue the assistance process with the Customer Support team. 

Since this is a new device, the Support team has been taking a bit longer to reply than usual via e-mail. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.