10-15-2021
09:12
- last edited on
10-15-2021
16:17
by
SilviaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

10-15-2021
09:12
- last edited on
10-15-2021
16:17
by
SilviaFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
How do I add an account on fitbit app for my child of 12 years with charge 5?
Moderator Edit: Clarified subject

10-15-2021 09:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


10-15-2021 09:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi @MUKS due to laws across the world, children are prohibited from having an online account and using these devices. In the US, the age is 13 and in some European countries the age is 16. Fitbit is abiding by those laws. Lying about the age is the only solution, but would create a problem since the algorithms are made based on gender, age, height and weight. So that would give completely wrong data for your child. Lying about the age is the only workaround if you're not using the Ace. The Ace series was made especially to allow children six and up to use these services.
10-15-2021 11:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


10-15-2021 11:30
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
@MUKS I just want to add that it is a violation of the Terms of Service to set up an account with false information. Don't go there.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
