Can't add sleep log

[dcsapper]

I had a bad night and fitbit only partially recorded it. I tried to add the missing time in front of the log, but it would not let me saying there was already sleep logged then. So, I deleted the existing log, refreshed the app and went back in to re-add my sleep. The app still says No Data and when I try and enter the data, i  still get the same error message of a sleep has already been logged in this period. How do I add my sleep that is missing when the app won't let me?

Thank you

[RiekoC]

Hello @dcsapper 

Have you had a chance to check the previous day to see if there's a partial sleep log for the time you went to sleep?

I had problems editing my sleep log and kept getting a message that a log already existed for the time I was trying include. I finally looked at the previous day and saw there was a short sleep log from the time I went to sleep. After I deleted that log, I was able to edit my sleep log with the correct sleep & wake times.

[dcsapper]

Yep i checked. There was nothing there

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Moderator edit - Personal Information removed

[RiekoC]

Hello @dcsapper 

Thanks for confirming you checked the previous day.

Although I'm not that this will work, you could try clearing the cache for the Fitbit app on your mobile device.

If that doesn't help, please submit the issue using the Feedback option in the Fitbit app:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

The feedback reports are received by the team for review.

[dcsapper]

How do I delete the cache?

Nick Holland

[RiekoC]

Hello @dcsapper 

Clear the cache for a specific app on Android (<-- click link)

Clear cache for an app on iPhone (<-- click link)

[dcsapper]

Thank you. That seems to have done the trick.

Nick Holland

[RiekoC]

Hi @dcsapper 

Thanks for letting us know that clearing the cache fixed the issue you were having with your sleep log. Glad that it was a relatively easy fix.