Can't install Glimpse clockface

[Mpvds]

Hello, 

I can’t install the glimpse clock on my charge 5, even though I have the latest update. I even reinstalled the app but it doesn’t have any effect. 

Can anyone help me with this?

thx

Moderator edit: updated subject for clarity

[EstuardoFitbit]

Hello @Mpvds, welcome to the Fitbit Community!

I perfectly understand how frustrating this can be, and I really appreciate the steps you've already taken.

Considering what you've mentioned, I'd like to recommend performing a new setup of your devices. This might seem a little confusing, but below I'll share the list of steps to follow:

• Verify that the application does not have any pending updates
• From the application, tap on the icon of a watch and a mobile phone located at the top
• Tap on the option "Add more devices"
• From the list of devices that pops up, select your Charge 5
• Tap on the option "Replace with new Charge 5"
• Follow the instructions shown on the screen.

Please note that it is not necessary to remove your device prior to performing this process. Similarly, please ensure you have your Wi-Fi password handy, as it will be required to perform the update again. Once you have done this process, please try to install the clock face once again.