Can't install Glimpse clockface

[Mpvds]

Hello, 

I can’t install the glimpse clock on my charge 5, even though I have the latest update. I even reinstalled the app but it doesn’t have any effect. 

Can anyone help me with this?

thx

Moderator edit: updated subject for clarity

[EstuardoFitbit]

Hello @Mpvds, welcome to the Fitbit Community!

I perfectly understand how frustrating this can be, and I really appreciate the steps you've already taken.

Considering what you've mentioned, I'd like to recommend performing a new setup of your devices. This might seem a little confusing, but below I'll share the list of steps to follow:

• Verify that the application does not have any pending updates
• From the application, tap on the icon of a watch and a mobile phone located at the top
• Tap on the option "Add more devices"
• From the list of devices that pops up, select your Charge 5
• Tap on the option "Replace with new Charge 5"
• Follow the instructions shown on the screen.

Please note that it is not necessary to remove your device prior to performing this process. Similarly, please ensure you have your Wi-Fi password handy, as it will be required to perform the update again. Once you have done this process, please try to install the clock face once again. 

[Mpvds]

Hello Estuardo,

Thank you for the instructions. I followed the steps but it didn’t work. I still can’t install the clock face, it says that it’s not available (“niet beschikbaar”, see picture)

Have you got any new ideas?

Kind regards, Marijke

[EstuardoFitbit]

Hello @Mpvds, thanks a lot for being back.

I really appreciate the time you invested here to explain the situation. Let's try to find a solution!

I guess you already tried to send a picture or screenshot of the issue you've seen when trying to install the clock face. Unfortunately, it seems that it didn't go through. Can you try again?

Meanwhile, could you please confirm if you have experienced this issue with any other clock face?

[Mpvds]

Hi Estuardo,

It’s the last four clock faces, so juxtaposed, bifrost, brisk and glimpse. 

kind regards, Marijke