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Can't login

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‎06-27-2023 09:06

‎06-27-2023 09:06

I just merged my Fitbit and Google account recently when my app wouldn't load anything. I uninstalled and reinstalled the app but when I went to go login using my Google login information, it gave an error page saying something went wrong. I then then went back to sign in the old way and my password apparently is wrong. I sent the forgot password email and when I went to change my password there was an error message saying Google does not allow me to change my password through the forgot email option. I locked out of my account through the app but can log in through Google on the web page. Has anyone else experienced this? What do I do to login?

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2 REPLIES 2

‎07-02-2023 07:19

‎07-02-2023 07:19

I had that issue this morning.  Did you try logging in with your old Fitbit credentials?  That worked for me.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎07-03-2023 04:02

‎07-03-2023 04:02

Welcome to the Fitbit community, @Sld1114!

Having started at Jun 27, 15:58 PDT, there have been intermittent issues with logging in and syncing for Fitbit users who had migrated their Fitbit accounts to Google or had created a new Google account for their Fitbit devices because one of the corresponding Google servers was overloaded. This issue is resolved by now.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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