Can't pair my Charge 5

[ash1eyrose]

So I kept getting “Charge 5 not found” when I was trying to pair my Charge 5 to my iPhone, and I spent hours trying every fix I could find, but nothing helped at all. 

I believe my issue was having my Charge 5 already on the charger when I started the set up process. If you are having the same issue, wait to connect it until the screen comes up that says to “charge your charge 5 during set up”.

 Not sure if it had anything to do with having the older firmware version, 188.58, or what. Hope this can help someone going through this, cuz it was very frustrating, and I couldn’t find this fix anywhere else.

[Kris227]

Yes! I think you are correct!

[MarreFitbit]

Hi there, @ash1eyrose. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you were having issues while trying to set up your Charge 5. I appreciate you for taking the time to share the steps that worked for you, I'm sure your post will be of so much help to others! 

If you ever face this issue again, please see Why can't I set up my Fitbit device?

@ash1eyrose @Kris227 I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[ash1eyrose]

I wanted to add that another thing that helped was using my Android tablet instead, I was able to pair it the very first try.

[Kris227]

That makes me wonder if there is not some problem with your computer's BT,wifi, and antennas...?