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Can’t re-setup Charge 5

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‎01-14-2023 18:15 - last edited on ‎01-18-2023 05:44 by Moderator Alum

‎01-14-2023 18:15 - last edited on ‎01-18-2023 05:44 by Moderator Alum

I accidentally deleted the charge five on the website dashboard. The Fitbit app does not have the charge 5 listed any more. I told Bluetooth to forget the Charge 5 but it sill auto connects before I can set it up as a new device. 

 

 

Moderator edit: format

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‎01-18-2023 05:43

‎01-18-2023 05:43

Welcome to the Fitbit Community forums, @Beckiej. 

 

I appreciate the information provided about this inconvenience with your Charge 5. 

 

Could you please confirm what is the version of the operating system running in your phone? In the meantime, make sure to check the compatibility requirements listed here. 

 

You can also try uninstalling and reinstalling the app to check if you see the Charge 5 listed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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‎01-18-2023 18:04

In response to DavideFitbit

‎01-18-2023 18:04

I deleted all of the unused Bluetooth devices from the Apple menu and then try it again and it worked

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‎01-28-2023 09:22 - edited ‎01-28-2023 09:22

In response to Beckiej

‎01-28-2023 09:22 - edited ‎01-28-2023 09:22

@Beckiej That's great news, thanks for sharing this update! 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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