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Can't set up Charge 5

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‎08-18-2022 11:49 - last edited on ‎10-15-2022 11:33 by Moderator Alum

‎08-18-2022 11:49 - last edited on ‎10-15-2022 11:33 by Moderator Alum

My Charge 4 broke and so I just bought a Charge 5. I have spent hours trying to set up this stinking device and now the firmware update is needed and it stalls and will not update, and so this device is unusable.  I hate Fitbit. 

 

 

Moderator edit: subject updated for clarity

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2 REPLIES 2

‎08-18-2022 12:20

‎08-18-2022 12:20

The firmware update is not actually needed. You got it set up eventually then, since asking for an update?

Aria, Charge 5, and Xiaomi Mi A2 Lite (Android One) user.
Best Answer

‎10-14-2022 21:08

‎10-14-2022 21:08

Same happened to me!! 

My fitbit charge 5 broke after barely 4 months of use. They sent me a new one that just wouldn't set up! Exactly as you described. Now they want me to send it back so they will send me a replacement. (3rd try!) Honestly, I don't even want it anymore. I am so disappointed

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