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Can’t stop the exercise timer Charge 5

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‎02-23-2022 09:34 - last edited on ‎02-24-2022 06:48 by Moderator Alum

‎02-23-2022 09:34 - last edited on ‎02-24-2022 06:48 by Moderator Alum

Can’t stop the exercise timer

 

 


Moderator edit: subject updated for clarity

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‎02-24-2022 06:48 - edited ‎02-24-2022 06:48

‎02-24-2022 06:48 - edited ‎02-24-2022 06:48

Hi, welcome to the Fitbit Community forums, @Mccurl. 

 

Thank you for sharing this information about the problem you're experiencing with your Charge 5. 

 

Before considering other options, could you please confirm if you already tried the restart procedure as described here below? 

 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This should be of help to refresh the performance. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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