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ECG not working Charge 5

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‎02-23-2022 08:06 - last edited on ‎02-24-2022 06:57 by Moderator Alum

‎02-23-2022 08:06 - last edited on ‎02-24-2022 06:57 by Moderator Alum

Just add the ecg app.. but everytime it open up in the phone apps, the “get started” button dont work. Anybody having the same issue?

 

 


Moderator edit: subject updated for clarity

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‎02-24-2022 06:57 - edited ‎08-31-2022 06:43

‎02-24-2022 06:57 - edited ‎08-31-2022 06:43

Hi, welcome to the Fitbit Community forums, @Jerdude. 

 

Thank you for sharing all this information about what you're experiencing with the ECG app.

 

If you're still not able to get past the "get starter" screen, please try the following steps: 

 

  • Log out from the app.
  • Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
  • Restart your phone. 
  • Log back in to check if you're able to see your information. 
  • Try to set up your Charge 5 as a new device in your account if you're still having the same problem.
  • Make sure the Fitbit app and your phone's operating system are updated to the latest version available.

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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