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Can't swipe Charge 5

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‎07-13-2022 00:21 - last edited on ‎07-13-2022 08:10 by Moderator Alum

‎07-13-2022 00:21 - last edited on ‎07-13-2022 08:10 by Moderator Alum

Can’t swipe,   It is charged but followed the info on here and it gets really hot on charger.   Black screen 

 

 

 


Moderator edit: subject updated for clarity

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‎07-13-2022 08:09 - last edited on ‎03-13-2024 08:21 by Fitbit Moderator

‎07-13-2022 08:09 - last edited on ‎03-13-2024 08:21 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Jezebel26. 

I appreciate all the information that you've provided about the inconvenience you've been experiencing with the new Charge 5 and the troubleshooting steps that you already tried.   

There are some general recommendations that are usually helpful with any type of display issues. In this case, if you already tried all the steps recommended in this thread and you continue to experience the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

Davide | Italian and English Community Moderator, Fitbit


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