Can't update my Charge 5

[Pocketblair]

My charge 5 shows an update available but when I click on it it just goes back to my main page and nothing happens????


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Pocketblair!

Sad to hear that you're having an issue updating your Charge 5.
As a first step to hopefully get things fixed, please closely follow the instructions provided here:

How do I update my Fitbit device? 

If the update still can't be performed, please try if restarting your device will fix this issue. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

After having successfully restarted your Charge 5, please try again to perform the update for it.

I'll keep my fingers crossed.