Can't update software on Charge 5

[lottiblackrocks]

All the information about updating software on my Charge 5 show a different screen (profile icon on the left rather than the right) than what I have on my app. If I click on the profile icon on the right of the screen, I don't find the menu that is suggested. Help? How do I update my Charge 5 software?

[MarioSFitbit]

Hi @lottiblackrocks ! 
Warm welcome to the forums ! 

I appreciate your message regarding the firmware update of your Charge 5. 

In order to update your device, please follow the steps shown in the following help article : How do I update my Fitbit device?

For troubleshooting instructions, see Why can't I update my Fitbit device?

[LZeeW]

Hello @lottiblackrocks and welcome to the Community.  Please tap on the device/battery icon in the upper left of your Fitbit app, then your Charge 5 image.  The update option is on that page.  Unfortunately, many searches take us to out of date pages.

[levi456]

Hi I have the same issue and on the device page no update appears. I'm on version 188.58 but the latest is 194.91

[MarioSFitbit]

Hi @levi456! Welcome to the forums ! 

I appreciate your messages, and I'm sorry to hear you have the same issue and on the device page no update appears.

Could you please confirm if you already tried the steps shown in the following help article ? Why can't I update my Fitbit device?

[levi456]

Hi there. Yes I have and I tried it on another device but still no update pops up. Is there another way to install the update?

[MarioSFitbit]

Hi @levi456 ! Welcome back ! 
Thank you for your message and for the troubleshooting steps tried. I'm sorry to hear still no update pops up.

Since you have already performed the indicated steps, I suggest you contact support here.