help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot setup ECG app on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2024 07:10 - last edited on ‎11-29-2024 08:35 by Fitbit Moderator

‎04-17-2024 07:10 - last edited on ‎11-29-2024 08:35 by Fitbit Moderator

I haven't found this exact issue yet. I am trying to initialize the ECG on my charge 5. First I was having trouble with find my phone. Got past that and got my notifications on. Now I am stuck on part 3, open app. I clicked on open on the watch and am not getting next step which is maybe give permission? This is terribly frustrating. I specifically got this device for the ECG.


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-17-2024 16:41

‎04-17-2024 16:41

Hello @Cindyl2 

I moved your post from the Android platform forum to the Charge 5 product help forum, since your issue is specific to the Charge 5.

Rieko | N California USA MBG PE

Best Answer
0 Votes