Card payment issues Charge 5

[Glenn1988]

2 days ago I completed the latest update to my Charge 5.

since this i have had issue with my card payments via the watch. Is anyone else experiencing this?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Glenn1988. 

Thanks for the information provided about this issue with your Charge 5. 

Could you please provide a few more details about the issue you're experiencing? Let me know if you're getting a specific error message when trying to use this feature. 

I'll be around. 

[MikeMelb78]

I used card payments on my Charge 5 almost daily before the latest firmware update.

Since the latest firmware update, I have rarely been able to pay for anything with my Charge 5.

Here in Australia, the **ahem** terminal will often say something like "no contactless" or "please insert or swipe a card to continue" after attempting to swipe my watch. I have experienced this issue on at least a dozen different terminals, and it only started the day after I installed the latest firmware update - so it's not a coincidence.

Also, the times it doesn't work (95% of the time), when swiping my watch over the **ahem** terminal, my watch will not vibrate. The watch will only vibrate the 5% of times that payment works.

I tried removing the payment/card in the Android Fitbit app, then re-adding it - the same behaviour remains.

It's very annoying as my Charge 5 is out of warranty.

So it seems that abbreviating Point Of Sale to three letters is replaced by **ahem**

[Glenn1988]

I had a win on this topic from the Fitbit chat on messenger.

Go to the play store and update your fit bit app on your mobile device.

Fingers crossed that solves your issue as well.

[MikeMelb78]

Each morning I install all available app updates from the Google Play Store, so I don't think this will help.

Unless the Fitbit app update I got on Feb 1st changed something? I'll give a payment with the watch another try when I can.

Thanks for the reply.

[Glenn1988]

No worries,

The only other 2 things i can recommend to try is:

- Remove the card from the wallet on the fitbit app on your mobile device, and then add it to your wallet again.

- On the fitbit watch, scroll up and go to settings, then scroll to the bottom and reset device.

If all else fails, feel free to reach out to fitbit on facebook messenger, they are quick to respond and helpful.

https://www.facebook.com/FitbitAU/?brand_redir=111923968831796

Good luck!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @MikeMelb78. 

I appreciate all the feedback and information provided about this issue with your Charge 5. 

Let me know if you continue to have the same problem after the steps @Glenn1988 suggested earlier. Removing  + re adding the card and the restart procedure using the charging cable should be helpful with these type of issues. 

If the issue persists, please try setting up your Charge 5 as a new device in your account. 

[MikeMelb78]

Hi @Glenn1988 and @DavideFitbit 

Apologies for taking so long to reply. I am back home in Australia now - and have tried to pay using my watch twice now.

I am extremely happy to report that both payment attempts worked! 😀

An (Android v9) Fitbit app update became available since my last post (which I installed as I install updates daily), so maybe this did the trick. I didn't need to use the restart procedure with charging cable (however if anyone is in the same position, please follow the advice in this discussion).

I appreciate both of your responses (very much), and I am extremely happy it's working again. Thanks guys!

[Glenn1988]

Mine started playing up again, seems to work for a few days since you update or restart, then it degrades..

Going to restart and update everything again and setup a new card but its still an ongoing battle

[MikeMelb78]

I spoke too soon Glenn. I just tried to pay for something and the same issue occurred.

When I have a chance, I'll try (all) the steps above and see. I'll let you know how I go, but it could take some time to know whether a few payments work.

Please keep me updated if you make progress or find the solution (I'll do likewise). Best wishes!