Change 5 stopped working

[Agoga]

I swam for 20 minutes in December and since then my Charge 5 has stopped working. It charges up to 100% in less than an hour but when I take it off the charger it does not function. The screen is blank and black. I bought it only a year ago in Dec 2022. It's very disappointing. Please advise on what to do and how to get it repaired. It was bought as a gift for me from India. I don't live in India. 

[Elliewa]

I have exactly the same problem 😕.  Have you managed to sort it?

[Gr4ndp4]

Hi, @Elliewa & @Agoga welcome to the community, try restarting your charge 5 How do I restart my Fitbit device? - Fitbit Help Center provides guidance. This Video demonstrates.

Let us know how you get on.

Cheers 

[Agoga]

Sadly, I haven't...

[Gr4ndp4]

Hi, @Agoga, it's a pity you've not been able to make any progress. Going swimming with your Charge 5 should not be a problem unless its integrity has been compromised by damage. I have over the years swum daily with Fitbit devices including a Charge 5 without issues. As you report the screen is unresponsive you should check if the battery is carrying a charge. Allowing you have tried to restart your Charge 5 but it's had no effect may I suggest you review this article Why isn't my Fitbit device's battery charging? - Fitbit Help Center which gives guidance on the things to look for.

It is entirely possible you have a faulty device, under these circumstances, you might have the benefit of Fitbit's warranty but your situation is complicated as you advise "It was bought as a gift for me from India. I don't live in India." Your best way forward if you have not been able to restart your Charge 5 is to talk to "Customer Support" using the chat facility or phone for a prompt response.  Much will depend on who it was bought from (it must be an authorised dealer) and when so if you have a copy of the receipt that will help. Make a note of the steps you've taken & the results so you can brief the agent clearly.

I hope this helps.

Cheers