help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 battery is draining quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2023 10:51 - last edited on ‎06-19-2023 12:22 by Fitbit Moderator

‎06-19-2023 10:51 - last edited on ‎06-19-2023 12:22 by Fitbit Moderator

I have been getting shorter battery life for past month or so, screen wasnt always responsive the past few weeks but as of Saturday June 17th my charge screen will not work. I have tried the reset, contacted customer support and I am awaiting an escalated response. The app shows 100% battery life but nothing from the charge 5... isnt tracking anything either as its not showing step count in the app. How frustrating!!!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-19-2023 14:07

‎06-19-2023 14:07

My fitbit screen isn't working either. The app does reflect 100% charge and some steps since I put the back watch on. Screen on fitbit remains black. This happened this morning after being in the charger overnight as I thought my watch was dead. Perhaps it wasn't after all. So weird.

Best Answer
0 Votes