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Charge 5 After very first time swimming with watch, it stopped working

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‎12-20-2022 23:35 - last edited on ‎12-21-2022 09:03 by Moderator Alum

‎12-20-2022 23:35 - last edited on ‎12-21-2022 09:03 by Moderator Alum

We read up, the Charge 5 is water resistant and can be used to count laps while swimming.  we have had it for awhile now, but first time used for swimming was just this past month, right after swimming it stopped working.  water damage?  it will charge up, put it on and it is dead, put it on charger and shows dead and charges to full, as soon as off charger its dead.  that is all it does now, after trying to use it to count swim laps.  is this a covered warranty thing?  what do we do, I can not find anything on this site on what to do.  anyone have answers or any help suggestions?

 

 

Moderator edit: subject updated for clarity

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‎12-21-2022 09:02 - last edited on ‎11-19-2024 08:00 by Fitbit Moderator

‎12-21-2022 09:02 - last edited on ‎11-19-2024 08:00 by Fitbit Moderator

Hi, thanks for sharing that you experienced this inconvenience with your Charge 5, @VMK3. 

Since the device should be water resistant and you started having this problem after swimming, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Ill be around 

Davide | Italian and English Community Moderator, Fitbit


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