Charge 5 Alarm Not Working

[jetrizz]

I saw a post from October about the Charge 5 alarm not working but nothing recent.

The alarm on my Charge 5 is still not working sporadically and I've already done all the troubleshooting steps (removing and re-adding alarm, restarting device). Is there a timeline for when this will be fixed? This is a pretty important feature for many people.

[DavideFitbit]

Welcome to the Community forums, @jetrizz. 

Thank you for all the information provided about the inconvenience you're experiencing with your Charge 5 and the troubleshooting steps that you already tried. 

It seems that other users have reported this inconvenience with the alarms. The team of developers is aware of it and they're working to identify a resolution as quickly as possible. 

In this case, since you already tried all the basic troubleshooting steps, I recommend that you continue the assistance process with the Customer Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[MyGFisHot · Accepted solution]

Hi Jetrizz, i find if i activate all of the days within the alarm section of the app it work consistently. So i click monday to Sunday and it works. Just annoying having an alarm on Saturday and Sunday and remembering to switch it off

[jetrizz]

Thanks! I tried this and unfortunately still found one of my alarms didn't go off. Hopefully they fix this soon. 🙂 

[DavideFitbit]

Welcome to the Community forums, @MyGFisHot. 

Thank you for sharing the steps that worked out for you! I'm sure this will be useful for other Community members as well. 

The team continues to work to improve the quality of products and services and they're aware of this problem that other users are having with the alarms; they're still working to find a solution for this as soon as possible.  

Have a good day. 

[Jtrobic]

I just wanted to add to this topic as I’m not sure the issue I’m having is exactly the same. My issue is that the functionality to turn on the alarm from the clock face seems “buggy”. When I swipe to the alarm and set it to “on”, it doesn’t always stay on. I’ll check it a few minutes later and it is “off” again. I normally have to turn it on a few times before bed to make sure it “sticks”. There have been many mornings it has not gone off even though I set it the night before, to the point where I have to set a backup alarm on my clock. Hopefully the reliability and usability will be fixed soon because it would be a great feature (and was one of the reasons I purchased the Charge 5)

[MyGFisHot]

Hi, i had exactly the same to be honest. Happening with my Gf’s now too! 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Jtrobic @MyGFisHot. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

This seems to be a different problem than the one mentioned earlier since the alarm is not staying on. If you haven't done so already, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please try to remove and re-add the alarm following these steps. 

I'll be around. 

[gee66]

Restarting the Charge 5 with the three pulse restart method did not work.

Alarms still do not stay set, no matter whether they are one time alarms or repeating alarms. All disappear (not set on) after a few minutes/hours.

Cannot set alarm for next day.

Alarm function so screwed up it is useless!

[Jtrobic]

I’m also getting a new issue now. On some days where the alarm does stay on, it is automatically going to snooze without activating. I’ve take to setting another alarm a couple minutes later (on my alarm clock) and when that wakes me up, I check my Fitbit and it says it has been snoozed. I guarantee I am not setting it to snooze in my sleep :). Anyway, I agree, at the moment the alarm feature on the Charge 5 is useless. 

Moderator edit: format

[DavideFitbit]

@gee66 @Jtrobic Thank you for sharing your experience and feedback about the alarms. 

It seems that you're experiencing a combination of issues with this feature. If you already tried all the steps mentioned here earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. Click here to get connected.

Please know and all your comments and feedback are greatly appreciated. 

See you around.