Charge 5 Alarm not working

[ashuf5]

Hello team, The alarms were designed to alert us but not in Charge 5 i guess as it has a mind/mood of its own. So what i have experienced is it works on some days and does on other days.

I will try instead of selecting all days to individual days and see if it has an impact.

Havent fitbit got time already to fix it and  provide us the updated FW?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @ashuf5. 

Thank you for sharing that you've been experiencing this issue with your Charge 5. 

Before considering other options, please try the following steps that have been useful for other users when having any problem with the alarms: 

• When you set up an alarm, once you see the green checkmark, please try swiping right to see the alarm details. Other users have mentioned that the process to set up an alarm is not done until you swipe right after the checkmark to look at it. 
• Restart your device using the charging cable, instead of the restart option on the device's settings. 
• If you're still having this problem, you can try removing an re adding the alarm as well.

Thanks you for taking the time to share your feedback and comments about this. The team is working to release a new firmware update soon to address some of the bugs mentioned by users so far, but we haven't received other updates for the moment. 

[Crud3]

Hello,

I have had this issue since the last firmware update on my Charge 5.

I have tried restarting the Charge 5 both on the device AND using the cable.

I have tried removing and readding the alarms.

I have swiped right to get back to the details screen.

I have tried setting Smart Wake.

I have tried setting any combination of repeats (one time, individual weekdays, every day etc.)

I have tried turning the alarm off and then back on again.

Sometimes out of the blue the alarms work for a couple of days and then stop working again and I try all of the above again...

The alarms just wont work when I want/need them to!

I have read in several places and posts on this forum that the team are working on a firmware update that will reportedly fix the issue!

When will this firmware update be available? If not soon I am afraid that I will have to ditch the Charge 5 and find another option!

/AJ

[DavideFitbit]

Welcome to the Fitbit Community forums, @Crud3. 

Thank you for sharing all your feedback and that you already tried a few troubleshooting steps.  

It seems that you already tried all the steps shared in the forums and other recommendations you mentioned earlier. Although the team is aware of an issue related to the alarms not always going off and they're working to resolve it, I would still recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know if there are any other alternatives available for you. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

Thanks again for taking the time to share all your feedback and comments about this.