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Charge 5 - App Does not show all data

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‎05-04-2025 07:49 - last edited on ‎05-05-2025 09:40 by Fitbit Moderator

‎05-04-2025 07:49 - last edited on ‎05-05-2025 09:40 by Fitbit Moderator

My app ni longer shows hour avtivity and steps today, week and month… etc.

 

Moderator edit - updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-04-2025 09:09

‎05-04-2025 09:09

hi @Perad and warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

To do so, please try to: 

1. Logout.
2. Uninstall the Fitbit App. 
3. Reinstall the Fitbit App.
4. Login. 

Thank you for all the feedback given. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

View best answer in original post

Best Answer
3 REPLIES 3

‎05-04-2025 09:09

‎05-04-2025 09:09

hi @Perad and warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

To do so, please try to: 

1. Logout.
2. Uninstall the Fitbit App. 
3. Reinstall the Fitbit App.
4. Login. 

Thank you for all the feedback given. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎05-05-2025 08:18

In response to MarioSFitbit

‎05-05-2025 08:18

Yes, thank you, it worked!!

Anders
Best Answer

‎05-05-2025 09:39

In response to Perad

‎05-05-2025 09:39

Hi @Perad and welcome back to the forums. 

Thank you for your message and your confirmation. I appreciate the time you took to send us your feedback.

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer