Charge 5 Battery Draining too fast

[Rar7]

My Charge 5 battery is coming max 1.5 to 2 days which is very much below the expectation. What is the process to return the device or exchange it for other model?

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Community forums, @Rar7. 

Thank you for all the information that you've shared about this inconvenience with your Charge 5. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general. 

As you can see in the article, the team is also aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they've working on an update to fix the issue. In the meantime, it is recommended to try a three pulse restart. Please note the following:

• If you use GPS to track your exercise, use the Phone GPS setting on your tracker to preserve battery life. For more information, see How do I use GPS on my Fitbit device?
• We’ll work to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

If you already tried all the steps shared in the forums or if you'd like to request more information about returning the device, I recommend that you continue the communication with the Customer Support team for further assistance with this. Click here to get connected.

See you around.