Band keeps falling off Charge 5

[Bandless2022]

Any suggestions on getting the quick release bands from activating every time I put on a long sleeve shirt, take off my jacket, or just walk around sometimes?  

I’m sure one of these days I won’t notice it fall off and I will lose something that generally I don’t have any complaints about aside from this band that just won’t stay on my wrist. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Bandless2022. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5.  

Before considering other options, please make to press the band into the end of the tracker until you hear a click and it snaps into place. Keep in mind that the band with the buckle attaches to the top of the tracker. You can find other useful information in this article to properly secure the band. 

However, you shouldn't be tracking any trouble with the bands falling off so often or every time that you perform any of these activities. if you already followed all the recommendations mentioned earlier and you continue to experience the same inconvenience, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.