Charge 5 Battery Life Dead

[isasukarni]

Hi , I’m writing this to say that I’m not able to use my Charge 5 anymore. It happened after downloading one of the recent updates. The battery is fully charged in morning then roughly 6-7 hrs later is completely drained. 

I wrote a comment here on one of the existing topics but got no response. I’m assuming based on all the similar issues other ppl been having it’s not been resolved and highly doubt it will be. 

I bought the watch in Feb 2023, so only managed to use it for a couple of months. Massive shame as I’ve been an avid Fitbit user since Charge 3. 

I have come to terms that I will have to move to another brand as I just lost money buying this new Charge 5, and with no support from Fitbit to fix it. 

Moderator edit: format

[Jansen168]

The Charge 5 I purchased at the end of June 2022, unpacking and found that the screen will not light up, full charge is still the same. After negotiating with Google Asia Customer Service Center, I received a replacement of the same health bracelet at the end of August of the same year.

In March 2023, I found a significant decline in battery capacity, and can only use about 8 hours per full charge. Since Google does not have a physical store or can't find a department responsible for after-sales service, I have almost the same problem as you.

[DavideFitbit]

Hi, welcome to the community forums, @isasukarni @Jansen168. 

Thanks for sharing that you've been having the same inconvenience with your Charge 5 and that you already tried a few steps. 

It seems that you already tried all the troubleshooting options shared in the community to try to resolve this problem. For battery draining issues it is usually recommended to follow these steps and to try restarting the device using the charging cable. Could you please confirm if you've tried all of these recommendations? Let me know if you see any change in battery life. 

[isasukarni]

Hi Davide,
Yes I went through quite a few of the existing articles on the website which had people with the same battery life issues. Tried and did all the recommended troubleshooting steps, but it’s still the same. Battery barely lasts a day.

I’ve been reviewing the Fitbit community website ever since this happened to me to see if there’s been any solution, but i haven’t seen any. I’ve instead seen increasing number of people experiencing the same issues and reporting it.

It’s alright though, I’ve come to terms with the fact that this won’t be resolved by FitBit. I’ve decided to buy a new watch elsewhere. But appreciate your feedback.
Thanks.

- Isa

[DavideFitbit]

@isasukarni Thank you for your feedback and for confirming that you already tried all the steps shared in the forums. I'm sorry to see that you continue to have the same problem. 

In this case, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. They will let you know about the options available for you.