Charge 5 Battery draining

[Kash0626]

Just got my Charge 5 yesterday and I’ve already had to charge it up three times. I thought it was supposed to last 6 to 7 days. Charged it last night before I went to sleep at 100% this morning when I got up the battery is down to 45%

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @Kash0626.  

I appreciate all the information that you've shared about the inconvenience that you've been having with your Charge 5.  

As you mentioned earlier, the battery life of the Charge 5 should be of up to 7 days. I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a great day. 

[L.rowland14]

I am also having trouble with my fit bit charge 5. I received it about a week ago, maybe less.I have uninstalled any battery draining applications, and it still lasts maybe a day to 1.5 days. I can’t get it to track my heart rate while working out either. I have tried all different positions on my writs. 

[STrooper]

Originally, I had very fast battery drain. I reset the watch a couple of times and the battery drain was much more acceptable. Now it's back to charging once per 24 hours.  But I may have changed a setting accidentally that has caused the battery drain again.  

The interface needs work because my previous Charge 2 and Charge 3, there is much that is not intuitive about some of the settings. 

[kristybfrog]

Me too! Got it yesterday. And it just said low battery today?

------------

Me too. What's going on? Will anyone from fitbit answer us?

[L.rowland14]

I was finally able to get someone on the chat. Trying a few techniques, we
will see tho.

[STrooper]

I've changed a number of settings to see if things will improve.  So far, progress is good.

First, sleep mode is turned on so that the screen has to be turned on by tapping rather than turning my wrist towards me. I never used GPS, for example and it wasn't the reason for me to purchase the Charge 5.

Second, I did the button reset after making the change and then charged to 100 percent. In 24 hours, the battery has dropped from 100 percent to 91 percent.  So, things are looking promising. 

My screen brightness and timeout is set to normal. Tapping to wake up the screen is not an annoyance. 

[Bosnjakdeluxe55]

Nothing is working for me

Sent from my iPhone

[Kash0626]

Me neither.

[Bike-man]

Try this link.

https://community.fitbit.com/t5/Charge-5/Charge-5-battery-draining-too-fast/m-p/5040203#M6580

[Kash0626]

OK I have done and went through all the instructions.  This is the first time I have had a smart watch. I do have two other Fitbit devices the little clip on and the scale. I had no idea that a watch like this which takes so much time and effort I wanted it to be something that would help me and not be constantly trying to figure out how to set everything properly.  I did not wear it last night just to see what would happen with the battery. I had it on my nightstand and looked over in the display is constantly on even though I have said it to manual does it make sense I’m really ready to return this thing and be done with it. Thanks for all your instructions but maybe this is not for me

[Bosnjakdeluxe55]

I hear you. I’ve had a Fitbit for 5 years … this is terrible … newer is supposed to be better 

[DavideFitbit]

Hi everyone, I'm sorry to see that you're still having trouble with the battery draining too fast. Thank you for all the comments and feedback that you've provided so far. 

It seems that you've tried the standard troubleshooting steps suggested in the forums to try to resolve this. In case you're new to this thread and if you haven't done so already, make sure to follow the recommendations listed here to extend battery life and to complete a three pulse restart described here below if you're still having trouble:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In case you continue to have the same problem, make sure to give us a call or chat with us and the Customer Support team will let you know how proceed. Click here to get connected. 

See you around. 

[Kash0626]

That is the advice we’ve been getting all along. I have done that at least for five times. Mine is actually on its way back. To me the concern is this is occurring with multiple devices. 
I have talked to other who have other brands and have not had this issue.  Sad bc I really wanted this watch. 

[DavideFitbit]

@Kash0626 Thank you for sharing your reply and your feedback about this. 

These are the general recommendations that have been useful for other users, but there are no other troubleshooting steps for this specific problem besides the restart and the steps to save battery life. If you already tried all the suggestions mentioned earlier, I recommend that you get in touch with the Customer Support team for further assistance with this. Click here to get connected. 

Thanks again for taking the time to share your feedback. I'm sorry to see that you had to return your device due to this inconvenience. 

See you around.