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Not tracking steps or calories at all

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‎01-29-2022 16:34

‎01-29-2022 16:34

Just set up my charge 5 from a charge 3 this afternoon. Kept my charge 3 on my wrist as well as the 5 to compare. According to the 5 I’ve only burned 300 calories in 4 hours which is my tdee so it’s saying I didn’t burn any extra calories but I did because I was SERVING for those 4 hours walking all around and back and forth. My steps have stayed at 23000 the whole day. I’ve reset and restarted my device but nothing works. 

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‎01-29-2022 17:01

‎01-29-2022 17:01

Make sure you don't have 'Heart Rate' turned off in 'Settings' on wrist.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-29-2022 17:16

In response to JohnnyRow

‎01-29-2022 17:16

Its on. It has been tracking my heart rate fairly accurately. 

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‎01-29-2022 17:16

In response to JohnnyRow

‎01-29-2022 17:16

Its on. And it does track my heart rate fairly accurately.
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