Charge 5 - Battery dying

[Thejazzsinger]

Hello,  I purchased a Charge 5 in May 2023, by August it had died & was replaced.  That one then died in August 2024 and was replaced and now suddenly the battery dies when fully charged within 3 hours.  I have done everything as recommended in the past but it won’t hold a charge.  What now?

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Thejazzsinger and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 5 is experiencing this issue regarding the battery life. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

Thank you for all the troubleshooting steps you tried. 

Could you please confirm if you verified your phone's software version? For more information, refer to Check & update your Android version or Update your iPhone or iPad.

Please confirm as well if the Always on Display feature is turned off. 

1. Swipe down from the clock face to access quick settings.
2. Tap the Settings app and then Display settings and then Always-on display.
3. Tap Always-on display to turn the setting on or off. Or, you can tap Off-hours to set the display to automatically turn off during certain hours.

[Thejazzsinger]

My iPhone automatically updates and my Fitbit is not ‘Always On’. This is
now the 3rd time that my charge 5 has had a problem and there are a lot of
postings with the same problem so it’d very common.

[MarioSFitbit]

Hi @Thejazzsinger and welcome back to the community. 

I appreciate your message, and I'm sorry to hear that the issue still remains. 

Since you have already performed all the suggested troubleshooting steps, I recommend you contact support, since they have more tools in order to find your options. 

Contact Us.